Booking Terms & Conditions for The Steading Highland Glen Lodge
1. Introduction
These terms and conditions apply to all bookings made at The Steading Highland Glen Lodge, Glenurquhart, Drumnadrochit. By making a booking, you agree to comply with these terms and conditions. Please read them carefully before confirming your reservation.
2. Booking Process
2.1 Reservations: All bookings must be confirmed via email, telephone, or our online booking platform. A booking is only confirmed upon receipt of the required deposit (see section 3) and issuance of a booking confirmation from us. 2.2 Group Bookings: Group bookings (three rooms or more) may be subject to additional terms and conditions.
3. Payment
3.1 Deposit: A non-refundable deposit of 10% of the total booking cost is required at the time of booking to secure your reservation. The deposit will be applied toward your final payment. 3.2 Final Payment: The remaining balance is due 7 days before your arrival. For bookings made within 7 days of the arrival date, full payment is required at the time of booking. 3.3 Payment Methods: We accept payments by credit card, debit card, and bank transfer.
4. Cancellation Policy
4.1 Cancellation by Guests:
- Up to 7 days before arrival: Cancellations made more than 7 days before the arrival date will forfeit the deposit, but no further charges will apply.
- Within 7 days of arrival: For cancellations made within 7 days of the arrival date, 100% of the total booking cost will be charged.
- No-shows or early departures: If you fail to arrive without notice or depart earlier than scheduled, the full booking amount will be charged.
4.2 Cancellation by The Steading Highland Glen Lodge: In the unlikely event that we need to cancel your booking due to unforeseen circumstances, we will provide a full refund of all payments made. However, we cannot be held liable for any additional costs incurred by guests.
5. Amendments to Bookings
5.1 Requests to amend your booking (e.g., change dates, reduce the length of stay) must be made in writing. Any changes are subject to availability and may incur additional charges. 5.2 Reductions in the length of stay or changes made within 7 days of arrival may be treated as a cancellation and subject to the relevant charges as detailed in section 4.
6. Check-in and Check-out
6.1 Check-in: Check-in is available from 16:00 hrs on the day of arrival. Early check-in may be available by prior arrangement and may incur an additional charge. 6.2 Check-out: Check-out is by 10:00 hrs on the day of departure. Late check-out is subject to availability and may incur an additional charge.
7. Guest Responsibilities
7.1 Guests are responsible for the behavior of all members of their party. We reserve the right to ask guests who behave in a disruptive or inappropriate manner to leave the premises without a refund. 7.2 Guests must respect the property, furnishings, and equipment during their stay. Any damage or breakages must be reported immediately, and guests may be charged for repairs or replacements. 7.3 The property is strictly non-smoking. Smoking in the property will result in a deep cleaning fee of £100.00.
8. Pets
Pets are not permitted unless prior arrangements have been made. Any unauthorized pets found on the premises may result in an additional cleaning charge.
9. Liability
9.1 We do not accept liability for loss, damage, or injury to guests or their property, except where caused directly by our negligence. 9.2 Guests are responsible for their own travel insurance to cover personal belongings, health, and cancellations.
10. Data Protection
We are committed to protecting your privacy. Any personal data you provide will be processed in accordance with our Privacy Policy, which can be found on our website.
11. Force Majeure
We are not liable for any failure to fulfill our obligations where such failure is due to events beyond our reasonable control (e.g., natural disasters, pandemics, government actions).
12. Governing Law
These terms and conditions are governed by the laws of Scotland, and any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.
For further information or queries, please contact us at